This engagingly written and charmingly illustrated book explores the causes of interpersonal conflict, as well as the principles, tools and techniques that are effective in resolving conflicts in a successful manner. The book will be useful for individuals, families, and organizations that want to improve their conflict management capabilities. Chapters on topics from Neurolinguistic Programming to Interpersonal Contracting are supported with real world examples from the author's forty + years of experience in coaching and advising more than 140 public and private organizations in North America and Europe.